The Hilo Medical Center’s Patient Services Department is a team comprised of dedicated Nurse Case Managers and Medical Social Workers that advocate for patients from the moment of admission to when he/she is discharged.
Case Managers
- Review appropriateness of hospital stay
- Assist in obtaining approval of insurance payment
- Appeal insurance denials
- Arrange for hospitals transfers
- Discharge planning for after-hospital care
- Provide referrals to community agencies
Medical Social Workers
- Supportive Counseling for patients and families
- Advocate of patient and resident rights
- Assist with Advance Directives
- Assist with applying for Medicaid
- Discharge planning for after-hospital care
- Provide referrals to community agencies
Location and Contact Information
Patient Services Department is located on the second floor and may be reached by calling (808) 932-3250.